Since its inception CAI has been active in representing the interests of the consumer. Following a policy of organic growth, CAI has achieved remarkable success in its goals.

Over the past six years, CAI has filed xx petitions before the District Consumer Disputes Redress Forum and State Consumer Disputes Redress Commission.  Over the same period, CAI has handled more than 7500 complaints(based on an average of enquiries and complaints received per day); of these 95% have been settled by arbitration.   Two percent decided to take legal action after receiving advice from CAI and were represented by lawyers in the Consumer Forum.

Recognizing the need for expert guides that can help consumers, we have published a number of “how to” user guides. We have conducted a number of seminars. Please contact us if you would like to suggest new products and services you want covered.

“Our Publications”

• Consumers Guide to Diagnostic Medical Tests
• Consumers Guide to Gold Jewelry Purchase in English and Tamil
• Consumers Guide to the Consumer Protection Act in English and Tamil
• Consumers Guide to Life Insurance
• Consumer’s Guide to Safe Driving
• Consumers Guide to Child Health
• Consumers Guide to Safe Driving in Tamil
• Ten Handy guides for Consumers in English *
• Ten handy Guides for Consumers in Tamil

*Titles under print

CAI also regularly publishes the Consumers Digest, a bimonthly magazine offering advice and information on consumer related issues.

Our seminars

Under the Responsibilities and Rights Series Seminars were held on the following subjects, where an average of 120 persons participated actively in each seminar. 

• Consumer Protection Act
• Misleading Advertisements
• Pension Funds
• Motor Insurance
• Medical Insurance
• Vehicle Safety
• Rational Use of Drugs
• Patients Rights in Hospitals
• Housing
• Weights and Measures
• Traffic Management in Chennai
• Electricity
• Safety in Cinema Theatres
• Hallmarking of Gold
• Consumer Product Safety
• Mass Transportation in Chennai
• Helmets and safety
• Curbing adulterartion in petroleum products
• Children's toys - How safe are they?